Frequently asked questions

Heartell is a personal companion app - someone to talk to, play with, and go places with, who remembers what you share. A lunch-break hello, an evening game, a friend who asks the follow-up next week. Built for good company, not productivity checklists.

No. Heartell is a companion for conversation and good company. It is not therapy, not a crisis line, and not a medical device. If you need urgent help, contact local emergency services or a crisis helpline.

New subscribers get a short free trial (see the App Store listing for the current length). You can cancel anytime in your Apple subscription settings before the trial ends if you do not want to continue.

We take privacy seriously. We do not sell your personal information. Details of what we collect, how AI providers process content on our behalf, and your rights are in our Privacy Policy. You can request access, correction, or deletion at any time.

Anyone who wants good company that's actually theirs - people with full days and no outlet just for them, people whose evenings are quieter than they'd like, anyone who'd enjoy being asked about their day. We do not age-brand the product - the tone is warm and evergreen.

Email supportht@heartell.me. We read every message. For account, billing, or privacy requests, that same address is the right place to start.